The Shabby Sheep Shop - Privacy Policy
Our contact details
Name: Joanna Maggs
Address: Fosseway Cottage, Fosseway, Littleton Drew, Chippenham, Wiltshire, SN14 7NF
Phone Number: 07891 319442
E-mail: info@shabbysheepshop.co.uk
Last updated: 29th February 2024
This notice describes how we, The Shabby Sheep Shop, collect, store, transfer and use your personal data. In the context of the law and this document, personal data is any information or combination of information that can or could clearly identify you as an individual. ‘Processing’ is the term used when any action or handling of personal data is carried out.
Analytics
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
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This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Third-Party Links
This website contains links to external platforms such as Facebook and Instagram. If you click on these links, you may be redirected to their respective platforms and will be subject to their privacy policies, which can be found here: https://www.facebook.com/privacy/policy and https://www.help.instagram.com/155833707900388
Visitor Data
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
· Billing and shipping address
· Details relating to your purchase (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processor(s) Stripe and/or Paypal will also collect payment information from you. You can read their privacy policy at https://www.stripe.com/gb/privacy and https://www.paypal.com/us/legalhub/privacy-full
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
For Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Web pages you view while on this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
· Billing and shipping address(es)
· Details about your orders (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
· You’ve created a customer account
· Your customer account password has been reset or updated
· You’ve made a purchase
· Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Processing Data
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
· Your consent. You are able to remove your consent at any time. You can do this by contacting info@shabbysheepshop.com
On occasion where there is no contractual relationship between us, such as when browsing our website or when you request further information in relation to our products, services, or business. In these instances, we process this information which may include personal data.
· We have a contractual obligation.
When creating an account on our website, buy a product from us or otherwise agree to our terms and conditions, a contract is formed between you and us.
The data collated from that contract may be used to:
o Sell products to you
o Provide you with our services
o Provide you with marketing in relation to our services, products and how to obtain the most from using our website
o Verify your identity for security purposes
· We have a legitimate interest.
We may process information on this basis if we have given careful consideration to whether the same objective could be achieved by other means, whether processing your data (or not) might cause you harm, or whether you would deem it reasonable to use your data under the circumstances. For example we may process your data for the purpose of:
o Preventing fraudulent use of our services
o Exercising our legal rights, including to detect and prevent fraud
o Protecting your interests where we believe we have a duty to do so
Your information is securely stored via SSL providing a secure end to end connection.
We will only keep your personal information for as long as it is necessary for the purposes set out in this policy, unless a longer retention period is required as set out by law, such as tax, accounting or other legal requirements.
Once all legitimate reasons for processing your personal information are complete, we will either delete or anonymise this data, ensuring relevant disposal.
Minors
We do not knowingly collect data from or market to children under 18 years of age. By using our services, you confirm that you are over the age of 18 or that you are the legal guardian of the minor and that you consent to their use of our services.
If we learn that information has been collected from a child under the age of 18, we will take relevant measures to ensure that their information is promptly and responsibly deleted and any accounts deactivated.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
· Information about your browser, network, or device
· Information about this site and the page you’re viewing on it
· Your IP address
Squarespace Payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
· Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
· Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
Your data protection rights
Under data protection law, you have rights including:
· Your right of access - You have the right to ask us for copies of your personal information.
· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
· Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@shabbysheepshop.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at The Shabby Sheep Shop, info@shabbysheepshop.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk