The Shabby Sheep Shop - Delivery and Returns
Delivery
Standard Shipping - £3.95
Dispatched within 1-2 working days. Once dispatched from The Shabby Sheep Shop, orders are shipped via Royal Mail Tracked 48.
This is a flat rate shipping fee, regardless of the number of items contained within your order, unless you have also purchased a larger item, in which case the larger item set shipping cost will apply (details below).
Large items – From £6.95
Dispatched within 1-2 working days. Once dispatched from The Shabby Sheep Shop, orders are shipped via Royal Mail Tracked 48 or Parcelforce express48.
Collection – Free (Terrariums and Extra-Large or Overweight Items)
Due to the nature and construction of our terrariums, we are unable to offer a delivery service, and as such they are available for purchase with agreed and arranged collection only. Details of which will be provided at checkout.
Similarly, with extra-large or overweight items, delivery costs become very expensive, and logistics can be difficult. Whilst it is not impossible to ship such items, our preference is to not do this, which is why we request that these items are collected directly from The Shabby Sheep Shop. Please do contact us if you have any queries in relation to specific items that you are unable to collect, we may be able to arrange delivery at an additional cost.
It is possible that we may be able to offer free local delivery within a 5-mile radius of our facility, however, we would please ask that you contact info@shabbysheepshop.co.uk to check this prior to placing any orders.
**Marimo Moss Ball Terrariums can be shipped via Royal Mail Tracked 48.
Unfortunately, we are currently unable to ship any of our products outside of the UK. If you live outside of the UK and would like to purchase one of our items, please contact us and we may be able to arrange a one-off delivery to a destination outside of the UK.
Wherever possible The Shabby Sheep utilises recycled packaging when shipping your items, this enables us to keep the postage casts to a minimum. Whilst the recycled packaging might not always look the prettiest when it arrives, your purchases are still just as lovely.
Please note that postage times are estimates and not guarantees. On occasion delivery may be delayed for reasons that are outside of the control of The Shabby Sheep Shop. Fortunately, these instance are rare, but The Shabby Sheep Shop will not take any action on orders that are affected by such delays unless items are not successfully delivered within 3 weeks from the date of order.
Returns
You are protected under the UK Distance Selling Act, and as such, The Shabby Sheep Shop will accept returns without reason, that are requested within 14 days of you receiving the goods. Once you have advised us that you wish to return your items, you have a further 14 days to return the items to us, this is your responsibility. On receiving and checking the returned item/s, The Shabby Sheep Shop will issue a refund within a further 14 days.
Refunds cannot be offered in the following circumstances:
Personalised and customised items (unless they are faulty)
Perishable items, such as flowers/plants
If you have damaged the item by trying to repair or alter it yourself
Damages not reported within 24 hours of receiving your item
We would please ask that if you are unfortunate enough to receive your order and discover that it is damaged, contains missing items, or that it has been packaged incorrectly, that you report it to us at info@shabbysheepshop.co.uk within 24 hours of receiving it. To help us to investigate your enquiry as quickly as possible, please do include as much information as possible, including your name, order number, description of fault and photos (including all packaging).
Please ensure that all packaging is kept as we will require a return of incorrect/damaged items in the same condition in which you received them, to replace or issue a refund. The customer is responsible for the costs incurred in returning the item, unless in circumstances where the item is damaged or incorrectly supplied.
Please direct any queries in relation to our Delivery and Returns Policy to info@shabbysheepshop.co.uk